INFORMATION FOR ALL: Empowering Refugee Communities through Digital Innovation

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INFORMATION FOR ALL: Empowering Refugee Communities through Digital Innovation

UNHCR staff handing over the ICT equipment procured by the IRC to the Ref hub youth team leader. Photo by Nathan, for the IRC

RefHub LogoAt the heart of humanitarian efforts lies the determination to bridge gaps and provide opportunities that transform lives. This commitment was vividly exemplified through the journey of ‘Ref Hub’, an innovative project that has evolved from a mere idea to a digital platform, empowering refugee and host communities in Uganda. From winning the IRC Uganda's Impact Challenge Client Innovation Fund to developing a comprehensive web-based system, ‘Ref Hub’ has been making remarkable strides in enhancing access to vital information and fostering collaboration among stakeholders.

From Idea to Victory:

The visionary idea of 'Ref hub' was born after interactions I had with some of our clients in the community. During these discussions I realized the pressing need for accurate and timely information within the communities and how creating a client-led solution would be a great pitch for the IMPACT challenge fund competition. In collaboration with a youth group in the community, I conceptualized the solution to bridge the information gap. This concept was a great success in the competition which marked a crucial endorsement of the project's potential to drive positive change.

UNHCR, partners, community & refugee representatives pose for a photo during the ‘Ref hub’ inception meeting at the IRC center in Nsambya. Photo by: Nathan or the IRC

UNHCR, partners, community & refugee representatives pose for a photo during the ‘Ref hub’ inception meeting at the IRC center in Nsambya. Photo by: Nathan or the IRC

Alignment to the IRC Uganda’s SAP and the IMPACT Principles

‘Ref Hub's journey is intricately woven with the core values and strategies of the IRC. The project aligns perfectly with IRC's Strategy Action Plan (SAP) direction, aiming to tackle the critical challenges clients face. ‘Ref Hub’ addresses a key barrier to achieving desired outcomes by improving access to accurate information. This commitment resonates with IRC's IMPACT principles, emphasizing the importance of evidence-based solutions that empower communities.

A Beacon of Collaboration

Upon winning the IRC Uganda's Impact Challenge Fund, ‘Ref Hub’ embarked on a collaboration journey. The project gained momentum by engaging stakeholders, including UNHCR, and other recognized partners. It became clear that a collaborative approach was essential to ensure a holistic impact. The recognition of the importance of information democratization was emphasized by the UNHCR’s Henry the Livelihoods Associate , underscoring the project's relevance in increasing equitable access to knowledge.

The Birth of a Digital Solution

As the project progressed, the team diligently executed a comprehensive needs assessment to understand the unique information requirements of refugee and host communities. This assessment formed the bedrock for developing the Ref Hub web-based system. The system, accessed at refhubug.com, will serve as a central hub, offers a plethora of information, resources, and service providers. It is a testament to the power of technology in breaking down barriers and creating equitable access to essential knowledge.

Empowering Refugees through Ref Hub

We envision that Ref Hub will go beyond a digital platform to embody the promise of empowerment through information access. By enabling individuals to access information on health, education, legal rights, and livelihoods, Ref Hub will empower communities to make informed decisions that shape their futures. The project has been particularly cognizant of the mental health challenges refugees face, and its collaborative approach ensures that mental well-being is a priority.

A Call for Further Impact

As Ref Hub continues its transformation journey, it aspires to further expand its reach and impact. The project seeks to work closely with the UNHCR, the Office of the Prime Minister, other NGOs and private sector partners to ensure up-to-date information reaches the refugee community. Ref Hub envisions scaling up its operations through grant funding, allowing it to develop additional ICT systems such as mobile apps, SMS services, and community radio program.

UNHCR staff handing over the ICT equipment procured by the IRC to the Ref hub youth team leader. Photo by Nathan, for the IRC

UNHCR staff handing over the ICT equipment procured by the IRC to the Ref hub youth team leader. Photo by Nathan, for the IRC

The IRC under the IMPACT challenge fund, was able to procure ICT items for the Ref hub that comprised of the following: Tablet, laptop, mobile MiFi, USB flash drive (64 GB), buffet, branded t-shirts, rechargeable speaker with microphone, Bluetooth wireless headphones & external hard drives.

Empowering Communities, Amplifying Impact

The success of Ref Hub is a testament to the dedication, vision, and collaboration that drive positive change in humanitarian efforts. From winning a competition to launching a web-based information system, the project manifests innovation, collaboration and empowerment. As Ref Hub charts its path forward, it remains committed to democratizing information, fostering integration, and uplifting the lives of refugee and host communities in Uganda.